Role Identification, Engagement and Assessment
1) Identify and discuss your role by doing all of the following
Discuss the areas of authority and limits that you have to keep in mind
regarding your role as the social worker in this vignette. (If you don’t know,
engage in research regarding the role of a case manager and CPS prior to
answering this question and reflect this research in your answer).
Discuss two ways your role as a CPS worker can impact your rapport building
and engagement with this client. Be sure to use authoritative sources to
support your answer.
Discuss 6 rapport building/engagement questions you can use to effectively
engage these clients (three for the mother and three for the child).
Self Assessment/Awareness and Ethical Response in Engagement
2) Explore your self-awareness and ethical engagement responses by doing all of the
Identify and discuss at least two personal feelings/biases you could have about
the adults in this case that might impede building a positive rapport and
engagement with this client system (this question requires appropriate selfawareness of both strengths you have as a worker and areas of growth that
exist for you).
Name and Discuss the two (2) priority ethical values or two (2) ethical
standards that most apply in this case, which you need to demonstrate in order
to communicate empathy, genuineness, warmth and respect to this client
Name the ethical principles from the NASW Code of Ethics that relate to the
values you described and discuss how they relate to those values.
Describe how you would apply these values and ethical principles to move from
biased to objective in working with these clients.
Theoretical Framework and Engagement Practice Strategy
3) Discuss the stages of development of Billy and his mother according to Erickson’s
Psycho-Social Theory of Developmental Stages, (as learned in Human Behavior and
the Social Environment) by doing all of the following:
Discuss both the stage and two components of the stage that directly apply for
Discuss how this developmental knowledge impacts your approach to
engaging and building rapport with each client.
For both Billy and his mother, describe and Discuss three (3) social work
skills that are developmentally appropriate – that would be most effective
during engagement, to gain each client’s trust and cooperation if both are
resistant to engaging with you. (Please refrain from using general
interpersonal skills and utilize social work methods and practice skills you
have been taught). Include an authoritative source to support your answers.
4) Write four (4) statements you would use with this client system to communicate the
use of understanding and empathy based on the vignette circumstances. These should
be high level empathetic statements. Utilize the attached handout as a guide (Five
Levels of Empathetic Response). Your statements should be at Level 3 or higher.
Two statements should address the mother and two the child. Explain how these
statements demonstrate understanding and empathy.
5) Paper should be 5-7 pages (excluding title page and references). APA format is
required. There should be headings for each question answered. Be sure to review
the rubric prior to writing your paper. Be careful to answer each section of the
question asked. This is a formal paper, so formal, professional language should be
used, rather than conversational language.
Attached is the the case and the transcript